Creating a Welcoming Brand for Every Body

Client
Brio
Location
Chester
Discipline
Brand
Strategy
Sectors
Charity & Non-Profit
Retail & Leisure
Smiling woman with curly hair tosses it back, wearing a bright pink sleeveless top against a solid magenta background.

Brio Leisure approached us to develop a brand identity that reflected their inclusive, community-first approach to health and wellbeing. As a provider of accessible facilities and services for all, they needed a brand that felt welcoming, energetic, and true to their core values.

The challenge: create a system that appealed across ages and fitness levels, worked across multiple locations, balanced consistency with flexibility, and stood out in the sector with a distinctive visual and verbal identity.

Three colourful side-by-side fitness posters showing smiling diverse adults striking triumphant poses with the word brio.
Office team meeting with people around a table listening to two presenters, sticky-note board and screen visible.

At the heart of Brio

Brio came in for three in-depth sessions, where we worked closely to unpack every aspect of the brand, from its purpose and values to its audiences and ambitions. We began by defining Brio’s vision: "better health and wellness for everyone", and its mission: "to offer a wide range of fitness and wellbeing services at a value that makes them accessible to as many people as possible."

This process surfaced three core values: Health & Happiness, Community over Profit, and Welcoming & Inclusive. These foundations shaped a brand that blends professionalism with warmth and connects meaningfully across every touchpoint.

Text graphic on teal background: 'here for 9-5'ers, high schoolers, plus-sizers, PB chasers, drifters, go-getters, team players, first-timers, daydreamers, overthinkers, never enough timers, you.

Letters that move

The centerpiece of the brand is the distinctive Brio wordmark, featuring custom letterforms with a playful yet confident character. The rounded elements in the 'b' inspired a visual system where curves became a defining feature across applications. This custom typography extends to centre logos, where the unique letterforms are carefully integrated into the centre location names.

Tone that lifts, not lectures

We established a clear, human tone of voice for all Brio communications. The language avoids fitness jargon and overly technical terms, instead using everyday language that feels relatable and accessible. The tone is informative yet playful, with an emphasis on being encouraging rather than prescriptive. Importantly, the tone avoids any language around weight, fitness targets, or prescriptive messaging that might alienate those new to exercise.

Clear space, full focus

The photography style focuses on individuals rather than groups, showcasing a diversity of people against clean backgrounds. This approach allows for impactful compositions where people can be highlighted against Brio’s brand colours, reinforcing inclusivity and the "for every body" positioning. It also allows room to drop in typography and messaging across various assets, such as posters or website backgrounds.

Brio poster with smiling woman in a lilac top and the slogans for every body and find your happy place alongside colourful shapes.
Three colourful banners (navy, teal, magenta) with repeating circular-and-bar motifs, set against a tree and office facade.

Shaping up the brand

Inspired by the logo's distinctive curves, we developed a cohesive pattern system and shape language that enhances visual interest while strengthening brand identity. Serving as a dynamic backdrop, the pattern and large-scale shapes reinforce brand presence and add a sense of playfulness.

Drawn directly from the Brio logo, the shapes introduce a sense of movement that captures the active, energetic spirit of Brio's offerings.

Tangible, wearable, sharable

We extended the brand across various physical touchpoints including staff uniforms, membership cards, and promotional merchandise. Staff t-shirts feature clever tone of voice and promotional merchandise such as coffee cups can incorporate the pattern system and colour palette, turning everyday items into brand ambassadors. These tangible brand expressions help create a cohesive experience while building recognition and loyalty.

Faces over symbols

We developed a photographic approach that replaces traditional icons with authentic, diverse imagery. Each section (fitness, cafe, junior, wellbeing, classes etc) is represented by carefully selected photographs that reflect Brio's inclusive ethos. These images follow the brand's photography style of showcasing individual people in simple, solid-coloured clothing against clean backgrounds. This approach creates a more engaging visual narrative, ensuring each section feels welcoming.

Finding your way

This proposed wayfinding system applies the brand's aesthetic to create intuitive navigation throughout Brio's facilities. Using the core colour palette to distinguish different areas and services, the system features the rounded corner treatment inspired by the logo. Clear typographic hierarchy ensures information is easily scannable from various distances.

Hand with grey nails holding a teal takeaway cup with dark circular pattern and white lid against bright pink background
Hand holding a teal leisure card showing a large white brio logo and small pink leisure card text on a dark teal background.
Bright pink t-shirt on asphalt over white court lines, back displaying white slogan don't sweat it
Smartphone corner on a pink background showing a pink Brio app icon and nearby apps (Calendar, Weather, Camera, Settings).
Rolled turquoise yoga mat with pale circular and angled geometric pattern and textured surface on dark teal background.

We teamed up with local Chester-based agency Stride to bring our brand vision to life. With a new logo and vibrant imagery, all shaped by the feedback of our community. This is something I’m incredibly proud of.

Unveiling a fresh new look for the first time since 2011 felt like a huge moment! But through it all, we’ve stayed true to what makes Brio special. A massive shoutout to the amazing team who made this happen, your hard work has brought this vision to life!

Emma Trapps
Content & Campaigns Manager